At InboundRevive (“we,” “our,” or “us”), we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a consultation, become a client, or use our services.
By using our website or engaging our services, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will obtain that consent separately.
1. Information We Collect
We may collect the following categories of information.
Personal and Business Information
When you contact us, request a consultation, complete a form, or become a client, we may collect:
- Full name.
- Business or company name.
- Email address.
- Phone number.
- Business address or service area.
- Billing and payment-related information.
- Website and social media URLs.
- Information about your business, services, and marketing goals.
- Information you voluntarily provide in communications with us.
Technical Information
When you visit our website, we or our service providers may automatically collect certain technical information, including:
- IP address.
- Browser type and version.
- Device information and operating system.
- Pages visited and interactions with our website.
- Date, time, and duration of visits.
- Referring websites and traffic sources.
- Cookie identifiers and similar tracking data, where permitted.
Client and Service Information
When you engage our services, we may process additional information needed to deliver the agreed work, such as website content, advertising account information, CRM records, lead management data, campaign performance metrics, and automation settings.
Clients are responsible for ensuring that they have the necessary rights and permissions to share personal information with us for processing.
2. How We Use Your Information
We may use the information we collect to:
- Provide, operate, and manage our services.
- Schedule consultations and respond to enquiries.
- Prepare proposals and manage client relationships.
- Develop and optimise websites and marketing campaigns.
- Configure CRM systems and automated workflows.
- Manage lead capture, follow-up, and reporting systems.
- Process payments and maintain billing records.
- Communicate about projects, accounts, and service updates.
- Provide technical support and resolve issues.
- Improve our website, services, and user experience.
- Measure marketing and advertising performance.
- Detect fraud, prevent unauthorised activity, and protect our systems.
- Comply with applicable legal obligations.
- We process personal information only where we have an appropriate legal basis, such as consent, contractual necessity, legitimate interests, or compliance with a legal obligation, as applicable.
3. CRM, Communication & Marketing
InboundRevive may use customer relationship management (CRM) software, automation platforms, email services, and communication tools to manage enquiries and deliver services.
Depending on your interactions with us, you may receive:
- Consultation confirmations.
- Appointment reminders.
- Service-related notifications.
- Project updates.
- Billing communications.
- Marketing emails, where permitted.
- SMS messages, where appropriate consent or another lawful basis has been established.
- You can unsubscribe from marketing emails by using the unsubscribe link included in the message or contacting us directly.
For SMS communications, you may opt out by replying STOP where supported or by contacting us. Opting out of marketing messages does not necessarily stop essential service-related communications.
We do not intend to send marketing communications where prohibited by applicable law or without any consent required by law.
4. Payment Information
Payments may be processed through third-party payment providers.
InboundRevive does not intentionally store complete payment card details on its own servers. Payment information may be collected and processed directly by the relevant payment provider under its own security procedures and privacy policy.
We may receive limited payment-related information, such as transaction status, billing details, and partial payment card identifiers, where provided by the payment processor.
Payment information is used to process transactions, manage billing, prevent fraud, and maintain financial records.
5. Cookies & Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to support functionality and understand how visitors interact with our website.
These technologies may be used to:
- Understand website traffic and visitor behaviour.
- Improve website performance and functionality.
- Measure advertising effectiveness.
- Understand how visitors arrive at our website.
- Remember preferences.
- Identify technical issues and improve user experience.
- Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
You may manage cookies through your browser settings and, where available, our website's cookie preference controls. Disabling certain cookies may affect website functionality.
Third-party analytics and advertising providers may process information according to their own privacy policies and applicable settings.
6. Third-Party Services
InboundRevive may work with third-party providers to operate our business and deliver services. Depending on the services used, these providers may include:
- GoHighLevel and other CRM or automation platforms.
- Google Analytics and related analytics services.
- Google Ads.
- Meta advertising services, including Facebook and Instagram.
- TikTok advertising services.
- Stripe or other payment processors.
- Website hosting and domain providers.
- Email and SMS communication providers.
- Scheduling, reporting, and project management tools.
- These providers may process personal information on our behalf or independently as described in their respective privacy policies and terms.
We take reasonable steps to work with service providers appropriate to the services being delivered. However, the privacy practices of third-party providers are also governed by their own policies and contractual arrangements.
7. How We Share Information
InboundRevive does not sell personal information to third parties for money.
We may disclose information in the following circumstances:
- Service providers: To vendors and contractors who help us deliver websites, marketing campaigns, CRM services, and related work.
- Payment processing: To payment providers where necessary to process transactions.
- Client-authorised integrations: To platforms and services the Client asks us to connect or use.
- Legal obligations: Where disclosure is required by applicable law, regulation, legal process, or a valid government request.
- Protection of rights: Where reasonably necessary to protect our rights, property, systems, clients, or others.
- Business transfers: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
- Where required, we use appropriate contractual safeguards for service providers that process personal information on our behalf.
8. Data Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, account permissions, secure service providers, and other safeguards appropriate to the nature of the information processed.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you acknowledge that information transmitted over the internet may involve inherent risks.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide and maintain services.
- Fulfil contractual obligations.
- Maintain business and financial records.
- Resolve disputes and enforce agreements.
- Meet legal and regulatory requirements.
- Maintain security and prevent fraud.
- Retention periods vary depending on the type of information, the services provided, and applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal, contractual, and technical requirements.
Information held by third-party providers may also be subject to their retention policies and systems.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of certain information in a portable format.
- Opt out of certain marketing communications or tracking activities.
- Lodge a complaint with a relevant data protection authority.
- These rights are subject to applicable legal requirements and exceptions.
To exercise a privacy right, contact us using the details provided below. We may need to verify your identity before processing your request.
We will respond within the timeframe required by applicable law.
11. International Data Transfers
InboundRevive may use service providers that store or process personal information in countries other than the country in which you reside.
Where personal information is transferred internationally, we will take steps required by applicable law to ensure that appropriate safeguards are in place.
The privacy protections available in other jurisdictions may differ from those in your location.
12. Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
InboundRevive does not control the privacy practices or content of those external services. Visiting an external website or submitting information to a third-party platform is subject to that provider's own terms and privacy policy.
We encourage you to review the relevant policies before sharing personal information with third parties.
13. Children's Privacy
Our website and services are intended for businesses and individuals who are at least 18 years old.
We do not knowingly collect personal information directly from children under 13 through our website. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to delete it where required by law.
If you believe a child has provided personal information to us, please contact us.
14. Business Client Data and Lead Information
As part of our website, marketing, CRM, and automation services, InboundRevive may process information relating to our Clients' customers and prospective customers.
Depending on the service arrangement, the Client may act as the data controller or equivalent responsible party, while InboundRevive may process information on the Client's behalf.
Clients are responsible for ensuring that they have an appropriate legal basis to collect and share customer information and that their websites, forms, marketing campaigns, calls, and messages comply with applicable privacy, advertising, and communication laws.
InboundRevive will process Client data according to the agreed service scope and applicable contractual instructions. We do not authorise the use of our systems for unlawful collection, disclosure, or marketing of personal information.
Where necessary, a separate data processing agreement may govern the handling of Client data.
15. Policy Updates
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.
The updated version will be published on our website with a revised “Last Updated” date.
Where required by applicable law, we will provide notice of material changes or obtain consent before implementing changes that require it.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want more information about how we handle personal information, please contact us:
InboundRevive
Related page: Terms & Conditions